BEPod: Complaining over the phone

In this podcast, a customer complains to her supplier about the service she's been getting.

Listen to the two-part podcast and answer the questions posed by the narrator.

Here's the link: www.BusinessEnglishPod.com look for the BEP260 and BEP 261 episodes.

As you listen, follow these 5 simple steps:

1. Focus on the context;

2. Check the vocabulary;

3. Pay attention to the verb tenses used / check the structure;

4. Notice the intonation / pronunciation of the new vocabulary;

5. Tell us the story in your own words.

Send your activity by e-mail: contato@apluslanguage.com.br